Refunds & cancellations

Last updated: 16 October 2026

This policy applies to professional consulting engagements booked with SignalCrest Consulting (Pty) Ltd. We do not sell physical products or software subscriptions through this website.

Deposits

Fixed-fee assessments require a 40% deposit to reserve calendar time. Day-rate engagements may require a smaller upfront authorisation stated on your quote.

Cancellation by client

• More than 14 days before start: deposit refunded minus a R 2 500 administration fee, or credited to a rescheduled date within six months.
• 7–14 days before start: 50% of deposit retained; remainder refunded or credited.
• Less than 7 days before start: deposit retained; any additional prepaid amounts refunded for unused whole days only.

Rescheduling

One free reschedule is permitted if requested at least seven days before kickoff. Later changes are treated as cancellation plus rebooking.

No-shows

Missed scope calls without 24 hours’ notice may forfeit a R 850 scheduling fee if we block senior consultant time. Workshops with empty rooms on the day are charged at 50% of the agreed fee.

Work already started

Once instrumentation or pairing has begun, fees for completed days and deliverables already handed over are non-refundable. Partial refunds for unused future days may be issued at our discretion if you terminate early for reasons other than material breach by SignalCrest.

Non-refundable items

Third-party costs we incur on your behalf (travel, paid runner minutes, licensed report exports you requested) are non-refundable once purchased.

Cancellation by SignalCrest

If we cancel for reasons within our control, we refund prepaid amounts for undelivered work within fourteen business days via the original payment method.

Refund process

Email info@signalcrest.digital with your company name, quote reference, and reason. We confirm eligibility within three business days. Approved refunds are processed within fourteen business days to South African bank accounts; international transfers may take longer depending on banks.

Disputes

We aim to resolve concerns directly. South African consumer protection law may grant additional rights to natural persons contracting for personal use; most clients engage us in a business capacity.

Phone: +27-11-000-1403